Front Desk Position Now Available in Ocala, FL - Submit Your Application Today!

Front Desk

Associate will provide exceptional customer service while exceeding expectations, improving satisfaction, and completing all required tasks in a timely, accurate and professional manner. The front desk sets the tone for the agency. 

Essential Duties: 

• Open office, brew coffee, tidy and set up front reception area. 
• Answer phones by the 2nd ring in a courteous and professional manner with corporate accepted greeting. 
• Greet walk-in customers and potential customers and direct them to the appropriate agency personnel. 
• Scan/upload daily all endorsements, applications, quotes, etc. 
• Apply payments and/or answer billing inquiries. If payment received in daily mail, or by telephone, make notation in E-agent that payment was processed. 
• Daily Bank Deposit: Record all checks/ cash received on bank deposit slip. Stamp all checks with deposit stamp. 
• At end of business day, run payment report and close out for the day. 
• Make copies of all checks before depositing and make copy of deposit slip. When stamped at the bank, also copy stamped slip. 
• Count petty cash on a regular basis. 
• Run cancellation audit list/ call and follow up on all policy holders on the list. 
• Process follow ups and tasks assigned to front desk. 
• Update customer contact information where possible. 
• Open, process and/or distribute mail. 
• Write and send thank you notes for new business. 
• Comply with all agency and company requirements, policies and procedures 

Summerfield and Villages area candidates are welcome!

If you are interested and feel you are a candidate for this position, please register through our Express Employment Professionals of Ocala, FL Franchise website that can be found here. Please send resumes to Jobs.OcalaFL@ExpressPros.com to be considered immediately after submitting your online application, noting the position in the subject line of the email to complete our application process. For questions, please call us at (352) 867-8055. Find a full listing of all of our current job position openings can by clicking here, inputting “Ocala, FL” in the location box, and pressing the search button.